Be it personal or professional communication, there are ways to engage in dialogue, both verbal and written, to achieve outcomes where all involved stand to gain. The aim is seeking to understand to be understood. The aim is empathy. The aim is to make the other person feel that his or her opinion is valued and respected even if you disagree, and that the aim of the discussion is mutual benefit. The aim is to defend the point you are trying to put across, and concede, when and if you see how the other person’s perspective can work for the greater good of achieving goals.
As per the Oxford dictionary “to communicate” means “to share or exchange information”. The communication skills workshop is conceived and designed to ensure that the participants become better in all fields of communication. To get on a common platform. Establish common goals and work towards achieving them.